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Citizens Advice

Get advice

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.

Our advice is available to everyone regardless of race, gender, sexuality, relationship status, age, nationality, disability or religion. The service we provide is free, impartial, independent and confidential.

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About us

North Lancashire CAB offers free, confidential, up to date information and advice to those living, working or studying in Lancaster, Morecambe, Heysham and the surrounding area.

Follow the links below or scroll down the page to find out more about North Lancashire CAB.

Contact us

Opening times

How to find us

Aims and principles

What to expect at the bureau

Things to bring with you to the bureau

Advice from local partner organisations (CAN Help)

Online advice

Managing your money

Latest news

Job vacancies

Volunteer

Interested in volunteering?

North Lancashire Citizens Advice Bureau relies on volunteers to deliver the service, which aims to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives. There is a rising demand from the public and extending access to the service has become a priority. The Bureau recruits and trains volunteer receptionist/information assistants, gateway interviewers, advisers, administrators, social policy workers and trustees.

Click here to download our information leaflet about volunteering at North Lancashire Citizens Advice Bureau.

Click here to download our application form which you can complete and email back to us.

Alternatively you can print out this form, complete it and either post or fax it to us at the appropriate office on our contacts page.

Support us

Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.

With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the demand for our service is growing. Can you help us to help more people?

Contact us

North Lancashire CAB has offices in Lancaster and Morecambe.

Addresses

Lancaster:
87 King Street
Lancaster
Lancashire
LA1 1RH

Morecambe:
Oban House
87-89 Queen Street
Morecambe
Lancashire
LA4 5EN

Telephone, fax & email

Reception - 01524 400404
Advice Line - 01524 400400
Fax - 01524 400401
Email - enquiries@northlancashirecab.org.uk

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Opening times

Lancaster:

Monday 9 am - 5 pm
Tueday 9 am - 5 pm
Wednesday 9 am - 5 pm
Thursday 9 am - 5 pm
Friday 9 am - 5 pm

Morecambe:

Monday 9 am - 5 pm
Tueday 9 am - 5 pm
Wednesday 1 pm - 7 pm
Thursday 9 am - 5 pm
Friday 9 am - 5 pm


How to find us

Lancaster office:


View Larger Map

Morecambe office:


View Larger Map

Aims and principles


Aims of the Service

• to provide the advice people need for the problems they face

and equally

• to improve the policies and practices that affect peoples lives

Principles of the Service

The service we will offer you is:

Free - there is no charge for our service

Confidential - nothing about you is shared with anyone else outside the service without your permission.

Impartial - our service is available to everyone regardless of race, sexuality, gender, religion or disability.

Independent - our service to you is independent of any other organisation.








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What to expect at the bureau


At both our Lancaster and Morecambe offices you will be greeted by the receptionist who will ask you to complete a short form which we can help you to fill in.

If your enquiry is new or you haven’t been to see us in a while we will conduct a short initial assessment to identify how we can assist you with your enquiry.

The Bureau will then do one or more of the following:

Assist you to find and understand the information relevant to your enquiry

Arrange for you to see an adviser or an on call caseworker for the same day

Make you an appointment for the next available date. (If you are given an appointment and then find you are unable to attend, please contact the bureau to let us know).

Direct you to a specialist organisation

We will then continue to offer you support until you are satisfied with the outcome of your enquiry.

Things to bring with you to the bureau

When you come to the bureau it will save time and enable us to help you more effectively if you can bring any relevant documents (if you have them), as follows.

For employment problems:

  • Contract of Employment
  • Employee Handbook
  • letters and/or emails from your employer
  • letters and/or emails from you to your employer

For tenancy problems:

  • Tenancy Agreement
  • letters and/or emails from your landlord
  • letters and/or emails from you to your landlord
  • court documents

For debt problems:

  • credit agreement(s)
  • letters and/or emails from your creditor(s) and/or debt recovery service
  • letters and/or emails from you to your creditor(s) and/or debt recovery service
  • court documents
  • completed budget sheet (see Managing your money section below)

For benefit problems:

  • letters from Job Centre Plus or Department Of Work And Pensions

Managing your money

Dealing with money issues can sometimes be off-putting, but if you don't understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.

But you can avoid losing money and getting into debt if you have enough information to make the right choices. Read the following pages to find the information you need, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.

Click here to view the CAB factsheets on debt.

If you have looked at these factsheets and still need to visit the Bureau, please remember to bring with you all of the documents relating to your finances and take some time to fill in this budget sheet.

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Latest news

Annual Report

Job vacancies

To see all Citizens Advice job vacancies visit the Citizens Advice national website. Job vacancies at North Lancashire Citizens Advice Bureau are shown here.

Our supporters

Legal Aid Agency Face To Face Debt Advice AQS SQM Investors In People National Lottery Funded United Utilities Trust Fund Lancaster City Council