The service is free, independent, impartial and confidential.

The information is given from the Citizens Advice electronic information system which:

• covers over 500 topics
• is accurate
• is updated monthly

We can provide:

information, advice and negotiation in the areas of:

• money advice
• welfare benefits
• employment
• housing
• consumer issues
• relationship problems

specialist help which may include representation, in the areas of

• money advice
• welfare benefits
• housing
• employment

representation (depending on resources) at:

• county court
• possession proceedings
• social security tribunals
• employment tribunals

home visiting - when there are significant factors which make it difficult to access one of the Bureau outlets, eg.:

• physical/mental health difficulties
• caring responsibilities